What we do

COVID-19 Response

LCS has developed a reputation as a source of responsible, reliable information and programming in terms of hurricane preparedness. However, the COVID-19 pandemic underscored the need for us to adjust our way of thinking, and broaden our preparedness scope to an all hazards approach. As the virus’ impact began to spread across the globe in early 2020, we made every effort to react as quickly as possible to this unprecedented challenge.

Before the first case of COVID-19 was reported in the Virgin Islands, we had begun providing hundreds of gloves, surgical masks, Tyvek suits, hand sanitizer, antibacterial soap, cleaning supplies, and other PPE to healthcare workers, first responders, and essential workers in anticipation of the global shortage. We continue to provide bulk PPE to any essential organization on St. John in need when requested.

On March 10th 2020, we distributed over 500 informational flyers about COVID-19 printed in English and in Spanish across the island. These flyers were vetted in advance by the VI Department of Health and the CDC. We quickly adjusted all of our programs and work habits to ensure that we could still provide help safely and responsibly, and closed our office to the public. We continue to provide all of our employees with PPE, and paid sick leave if they have been exposed to a confirmed case of COVID-19.

On March 14th, the first case of COVID-19 was reported by local health officials. The territory went into its first and longest mandatory lockdown shortly thereafter. In response, we partnered with World Central Kitchen and Gifft Hill School to deliver free hot and cold meals to seniors, families with children, and individuals with a disability or chronic health condition. We also regularly delivered meals to healthcare workers and first responders. More than 11,000 meals were delivered directly to 200 homes over the course of 3 months. Our relationships with the small business community were able to make this program more robust and efficient. We worked with St. John Brewers to increase meal preparation and storage capacity, and Rocknrolla Charters for additional transportation and Spanish translation.

From June to December 2020, we focused on ensuring that the community and visitors could remain safe as the economy began to fully reopen. We partnered with St. John retailer Big Planet to manufacture free, reusable face masks. The first batch of masks were delivered directly to the 200+ households that we were providing meals to, and to churches in Cruz Bay and Coral Bay. We then set up buckets of masks at several different businesses across the island, where they were available to anyone in need. Over 3,000 free masks were given out through this program. Each mask was individually bagged, and each bag included proper care and handling instructions. Additionally, we set up a touch-less hand sanitizer station at the passenger ferry dock and provided additional PPE to Port Authority employees.

For more information on COVID-19 in the US Virgin Islands, including informational flyers and videos, visit our What To Know page. 

Resilient Housing Initiative (RHI)

The Resilient Housing Initiative (RHI) was created in 2018 to help rebuild homes on St. John that were destroyed by Hurricanes Irma and Maria. It is now the longest running home rebuild program on the island, surpassing the existence of other federal and local assistance programs. Every home rebuilt through RHI is more disaster resistant and safer than ever thanks to the hard work of licensed Virgin Islands contractors and small businesses. To date, this program has rebuilt 35 homes across St. John. 

Program eligibility and partners

The St. John Community Foundation’s Disaster Case Managers have selected all of the clients for the RHI program. All homes rebuilt by RHI belong to full time residents of St. John who are members of one or more of the following groups: Seniors, families with small children and infants, and persons with a disability or a chronic health condition. Additionally, all clients of this program must have received little to no federal, private, or local financial assistance with rebuilding their home. 

During the course of RHI, we have proudly partnered with numerous community and international entities in the nonprofit and private sectors to combine resources, utilize complementary skill sets, and streamline project management.

Our current RHI partners are: The St. John Community Foundation, Cutting Edge Construction, and J&D Woodworking.

Our role

On each rebuild, Love City Strong is responsible for:

  • Project management, general oversight, and site inspections
  • Paying for all building materials and their shipping and logistics costs
  • Paying for the labor of all licensed contractors, subcontractors, and vendors
  • Paying for the tools and equipment needed on job sites
  • Fixed assets used during construction, including a telehandler, a materials storage yard, and delivery trucks

Water Quality

Many homes on St. John do not have access to safe, potable water directly from their cisterns, and no way to determine the water’s condition. LCS assessed this community concern through widespread data collection after the hurricanes of 2017, and responded to the need by developing our multiphase Water Quality program. In 2018 we began the first phase, aimed at testing and raising awareness of cistern water quality. Water testing was conducted for residents whom, as defined by the World Health Organization (WHO), are considered high-risk for the effects of a severe waterborne illness: Seniors; pregnant women; families with young children and infants; and individuals with a disability or chronic health condition. Our team visited and tested the cistern water of over 200 homes, at no cost to the residents. Alarmingly, the vast majority of our tests showed a high presence of harmful E.Coli bacteria. Collecting this data allowed us to seek funding for long-term solutions.

In 2019, we received a grant from the Center for Disaster Philanthropy to provide and install new, three-phase UV and carbon filtration systems on 50 residential cisterns. These cisterns belong to individuals whose test results in the first project phase continuously showed a high-risk of harmful contamination. We completed 50 installations in 2019, and an additional 20 installations in 2020 thanks to the support of our donors, who have kept this program going. This program creates long term health benefits for the high-risk individuals who are affected, and may have larger, positive economic and environmental impacts via reducing individual dependence on bottled water and reducing the strain that disposable plastic bottles place on St. John’s fragile waste management system. Licensed plumbers and electricians living on St. John have been hired to perform all of the installations, further ensuring that the recovery dollars we receive stay in the community.

Through sharing our data and program methodology with the CDC and the Virgin Islands Department of Health, our team has been utilized to help conduct numerous scientific field studies throughout the Virgin Islands. We continue to assist federal and territorial agencies with their scientific data gathering needs, in addition to our normal duties, when ever possible. Click here to learn about one of the studies we were a part of in 2019.

Disaster Preparedness

Planning for future challenges presented by natural disasters is our primary goal and purpose. Our Disaster Preparedness program has three components which seek to ensure that St. John is more prepared than ever for all hazards.

We have established 3 secure storage facilities across the island that house a variety of response and recovery supplies.

We have established a standby road clearing team, who are ready to deploy in the event of a disaster and are trained in proper equipment safety and use.

We have established a standby expansion of our Go Team, who are ready to deploy for door-to-door wellness checks and supply distribution in the event of a disaster.

Our employees and our standby teams have received extensive training from BBC Electric, St. John Rescue, the USVI Department of Health, the Virgin Islands Public Safety-Support Foundation, FEMA, and VITEMA. We believe that regular training and professional development are key to making us more effective as first responders.

Every year, we assist the Department of Human Services and VITEMA to deliver hundreds of sandbags and blue roof sheeting to seniors and families. We also have an aggressive, annual public outreach program that involves amplifying preparedness messaging from VITEMA and FEMA via social media and making direct phone calls to seniors on St. John.

Our Go Team contacts over 200 individual households on St. John before and after every major weather event, and responds to any immediate needs that they may have to get prepared. You can read more about our responses to recent hazards, including tropical storms and the COVID-19 pandemic, by clicking here.

Emergency Support

An issue that has long affected St. John is the delayed response to emergencies by the island’s hard working first responders. This is due to a variety of factors such as the island’s inherent topographical challenges; poor cell phone and data service; outdated mapping of public roads, parcels and land estates and a lack of mapping for the majority of private roads and structures.

To help connect St. John’s first responders with those in need, our Go Team has spent the last 2 years traveling across the island and going door-to-door, offering free services to residents that may make it easier for emergency workers to find them. These include providing custom address signs; easy to use, waterproof, emergency flashing lights; and File of Life cards. Our team is also collecting important data that will be used by first responders to locate residents after a natural disaster, with a special emphasis on high risk individuals such as seniors and persons with a disability or chronic health condition. We have been working with several stakeholders in the USVI to make use of this data via the development of a first responder mobile app.


When it comes to supporting the preparedness and resilience of the St. John community, no donation is too small and all contributions are greatly appreciated. We can continue to do our work with your support.

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Show your support

Support Love City Strong by purchasing exclusive merchandise! The only place where 100% of the profits benefit our organization.

Shop now
Love City T shirt